Privacy Policy

1. Who We Are

AuroraLakeNest is an online gaming platform that provides users with access to digital entertainment features, account-based services, promotional communications, and support assistance.

Contact details:

AuroraLakeNest
125 Rue des Feux Follets, Québec City, QC G1B 1K8, Canada
Email: support@treasurehuntspin.com
Phone: +1 587 638 7930

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide directly

When you interact with AuroraLakeNest, you may provide information such as:

your name or username;
email address;
billing or payment-related details;
date of birth or age confirmation;
account login credentials;
messages sent to customer support;
information submitted through forms, surveys, promotions, or verification requests.

2.2 Information collected automatically

When you use our platform, we may automatically collect certain technical and usage-related information, including:

IP address;
browser type and version;
device type and operating system;
language settings;
pages visited and session activity;
date and time of access;
gameplay interactions and preferences;
referral URLs and approximate location data inferred from technical signals.

2.3 Cookies and similar technologies

We may use cookies, pixels, tags, and similar tools to recognize users, remember preferences, improve functionality, analyze traffic, and support security and marketing operations. More information is available in our Cookie Policy.

3. How We Use Your Information

We may use personal information for the following purposes:

to create and manage user accounts;
to provide access to platform features and game-related services;
to process transactions where applicable;
to verify eligibility, identity, or age where needed;
to respond to support requests and user inquiries;
to maintain platform security, integrity, and fraud prevention;
to personalize user experience and improve our services;
to send service-related notices, updates, and administrative messages;
to send promotional communications where permitted by law or based on your preferences;
to comply with legal obligations and enforce our policies.

4. Legal Basis for Processing

Where applicable under relevant data protection laws, we process personal information on one or more of the following grounds:

performance of a contract with you;
compliance with legal obligations;
our legitimate interests in operating, protecting, and improving AuroraLakeNest;
your consent, where consent is required.

5. How We Share Information

We do not sell personal information in the ordinary meaning of selling personal data for money. We may share information in the following circumstances:

with service providers who support hosting, payments, analytics, customer support, email delivery, fraud prevention, or technical maintenance;
with professional advisers, auditors, or insurers where necessary;
with public authorities, regulators, or law enforcement if required by law or legal process;
in connection with a merger, acquisition, restructuring, or sale of assets;
when necessary to establish, exercise, or defend legal claims;
with your consent or at your direction.

All such sharing is limited to what is reasonably necessary for the relevant purpose.

6. International Data Transfers

Because our partners, providers, or technical systems may operate in different countries, your information may be transferred to and processed outside your province, country, or region of residence. Where required, we take reasonable measures to ensure that transferred data receives an appropriate level of protection.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

maintaining your account;
delivering requested services;
resolving disputes;
meeting legal, tax, accounting, or regulatory requirements;
enforcing our agreements.

When information is no longer needed, we may delete, anonymize, or securely archive it as appropriate.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online system or transmission method can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorized use of your account.

9. Your Rights

Depending on your location and applicable law, you may have rights to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete data;
request deletion of certain personal information;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
request portability of certain information;
lodge a complaint with an applicable supervisory authority.

To exercise your rights, please contact us at support@treasurehuntspin.com. We may need to verify your identity before processing your request.

10. Children's Privacy

AuroraLakeNest is not intended for individuals who are under the legal age required to use our platform under applicable law. We do not knowingly collect personal information from children where such collection is prohibited. If you believe a child has submitted personal data to us improperly, please contact us so that we can take appropriate action.

11. Third-Party Links and Services

Our website or platform may contain links to third-party websites, payment services, content providers, or promotional partners. We are not responsible for the privacy practices, security, or content of third-party services. We encourage users to review the privacy notices of those third parties before interacting with them.

12. Marketing Communications

Where permitted, we may send you promotional emails or service offers related to AuroraLakeNest. You may opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting us directly. Even if you opt out of marketing, we may still send important service-related or transactional notices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we will update the effective date shown at the top of this page. Continued use of AuroraLakeNest after changes become effective means you accept the updated Privacy Policy to the extent permitted by law.

14. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact us: